Call 2 Connect India elevates Shefali Sharma as the CEO and appoints Ramachandran Sivathanu as the COO


Route Mobile has announced the promotion of Shefali Sharma as the Chief Executive Officer, and the appointment of Ramachandran Sivathanu as the Chief Operating Officer of Call 2 Connect India.


Shefali is a seasoned business leader with over 26 years of experience, largely working in the ITeS sector, and has worked with Companies like Omnia, Spanco, & Spice among others. She has been an integral member of the Company since 2012, having held several key leadership portfolios during her tenure. As CEO of Call2Connect, Shefali will be responsible for driving innovation, nurturing talent, and growing the business at Call2Connect.


Ramachandran was previously on the Board of Route Mobile Limited. He is an industry veteran, with in-depth telecommunications expertise, and has worked with companies like Loop Telecom Private Limited, Meridian Mobile Private Limited, RPG Cellular Services Limited, and Red Bottle Telecommunications Consultancy Private Limited.


Rajdipkumar Gupta, Managing Director and Group CEO, Route Mobile Limited, says, “Shefali has displayed excellent leadership in steering the company through a turbulent 2020 ensuring business continuity, and as we pivot to the Next Normal, I’m confident that Call2Connect is on the right path of success in her leadership. Ramachandran’s rich technology & telecom experience can add depth to the business operations at Call2Connec. The business process outsourcing industry is growing rapidly and will be worth an estimated $52 billion globally by 2023. Both Shefali as well as Ramachandran bring in years of experience and are fully capable to accelerate Call2Connect’s potential to tap this addressable market.”


Shefali Sharma, Chief Executive Officer, Call2Connect, comments, “Customer and employee first are two key elements that make successful organizations. I’m honored to lead a company that prioritizes its customers’ needs and nurtures its employees to become successful leaders. As a company, we’re well-positioned to accelerate growth with agility in giving the best possible ITeS solutions to our clients, and make Call2Connect the employer of choice.”


Ramachandran Sivathanu, Chief Operating Officer, Call2Connect, comments, “I am excited to be a part of the next phase of growth for Call2Connect with Shefali Sharma and under the leadership of Rajdipkumar Gupta. The ITeS sector is rapidly evolving and digital technologies are constantly changing customer communication. Call2Connect’s customer-centric approach and high-quality service delivery make us a partner of choice for businesses wanting to re-think their outsourcing strategy.”