The State Bank of India (SBI) has launched India’s first “Video Life Certificate” (VLC) service. Through this service, pensioners will be able to submit their Life Certificates through a simple video call from the comfort of their homes.
It is mandatory for every government pensioner to submit an annual Life Certificate in November to continue receiving a pension.
“Now submit your #LifeCertificate from the comfort of your home! Our #VideoLifeCertificate service launching on 1st Nov 2021 will allow pensioners to submit their life certificates through a simple video call,” SBI informed via a tweet.
In a nearly 1-minute video, SBI has explained a step-by-step process through which bank pension account holders can submit their life certificate through a video call from 1 November 2021.
SBI pensioners can submit a life certificate through a video call: A step-by-step guide
1) Visit SBI Pension Seva Portal
2) Click on ‘VideoLC’ to initiate the VLC process.
3) Enter your SBI Pension Account Number and enter the one-time password (OTP) received on your registered mobile number.
4) Read and accept the ‘Terms & Conditions’ and click on ‘Start Journey’.
5) Keep your original PAN Card handy and click on ‘I am Ready’.
6) Allow permission to start the video call and your interaction will begin as soon as an SBI official is available.
7) You can also set a schedule to interact according to your convenience.
8) The available SBI official will ask you to read out the 4-digit verification code on your screen.
9) Now show your PAN Card to the official and allow him or her to capture it.
10) Now the official will capture your picture and the Video Life Certificate (VLC) will be complete.
In case the certificate is rejected, you will be informed by the bank via SMS and alternatively, you can visit your pension paying branch, nearest branch for submission of your life certificate.
The website for the pensioners called the SBI Pension Seva was revamped by SBI in September.
Pensioners can also submit their life certificates by visiting a bank, post office, availing of doorstep service, or at Jeevan Pramaan Portal.
