Category: Products

As the world continues to struggle with pandemic-driven turbulence and restrictions.The current scenario requires us to be adaptable and cope with challenges by learning new skills and adopting modern technology. The new-age technologies, especially developed during the pandemic, has not only allowed us to grow but also ensured safety and ease of doing business while achieving the set targets.   With these changing times, consumer needs have also changed. It is imperative that we adopt a tech-led and digital-first approach for an improved consumer experience. The survival of youth in…

Adoption of digital wallets, digital gift cards, QR codes, and barcodes have accelerated in the past 12 months. Survey data indicates that these digital payment methods have an impact on how shoppers feel about a particular brand, and how likely they are to frequent that retailer.   Compared to other countries, India leads by a margin when it comes to frequent usage of all given digital payment methods – PayPal, digital wallets, peer-to-peer apps, and barcodes or QR codes. At the same time, contactless payment innovations like QR codes are keeping…

The acceleration of all things digital has made Indians turn to digital and contactless payments, digital wallets, digital gift cards, and QR codes as the pandemic reshaped consumer behaviour. A report says that there has been changing payment preferences of consumers across nine geographies, including India, in the past 12 months.    The survey, which mined the views of 13,000 global shoppers, also found that 69% of respondents will shop more frequently at retailers that accept digital payments. The pandemic has been a major catalyst for shifting consumers’ spending and payments patterns that retailers…

Organizations are thrown into a new paradigm where remote work, or oftentimes called “work-from-home”, is the standard in office culture to maintain operational and business continuity. With entire workforces connecting remotely through different devices, organizations have had to face many networking and security challenges. Now more than ever, a new network model is needed to deliver remote working that is scalable, flexible, agile, and secure.    The dramatic increase in the number of remote workers and the lack of an adaptable and an agile network infrastructure to scale up and…

Transforming the business models to become digital ecosystems can bring a New world of opportunities with Open Banking. For financial services firms, open banking provides an opportunity to demonstrate digital leadership, and with the changes we have seen in business models generally moving to a more digital offering, clients are looking for real-time, instant and faster payment capabilities.    As a result of this pressure from clients, very innovative solutions using open banking and Payment Initiation Service Provider (PISP) services are beginning to emerge and provide clients with alternative payment channels…

In India, start-ups have bought revolution and transformation in certain sectors. Although the pandemic had an impact on the number of new startups launched, which fell by 70% from 3,500 (2019) to 1,050 (2020), Indian startups recorded a total funding of $11.5 Bn, which is just 10% lower than 2019. 90% Indian startups failed within the first five years, lack of innovation being the main reason. The Indian startup ecosystem saw 924 deals in 2020, 14% higher than 2019.   Indian Unicorns have been hit doubly hard with demand and…

As digital engagement grows, customers expect companies to digitize their operations for multichannel, high-touch interactions. As per a report, 88% of customers expect companies to accelerate digital initiatives due to COVID-19. Customers expect companies to accelerate their digital transformation. As every company becomes a digital company.   78% of customers said that this year’s crises should be a catalyst for business improvement. The new-age customer is all about speed, comfort, and ease of access. They don’t prefer to fill out lengthy forms or go through the process of copying, printing,…

It is thankful to see COVID19 cases are dropping in India, but it is expected that the worst is still behind us. As the Indian economy restarts its engines, we want to ensure we do our best to enable Indian organizations to bounce back, and put their customers and employees at the centre of their reopening plans.   We have witnessed how Fintech is empowering every sector of the economy. At the same time, the financial sector will have to concentrate on offering a high-quality customer experience. The FinTech industry must…

We have learnt on how data transmission and transactions became critical, as consumers dramatically increased their use of online services for things like shopping, healthcare and entertainment. Businesses rapidly adapted to this changing behaviour and the market uncertainties that came with it.   The ability to quickly pivot in response to rapid change under very tight timelines was once almost unimaginable, but companies that are data-driven thrived. A study by Tableau and YouGov among IT decision-makers in Singapore, Australia, India and Japan, found that 82% of data-driven companies derived critical…